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| Welcome Business Managers
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Vol 1, No 4, August, 2002 |
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Within the last two weeks, we've received three calls
from clients who are looking to upgrade their sales
team. They want to get rid of their marginal
performers and fill those spots with fresh sales talent.
And, they are spot on!
I call this "weeding your sales garden." If your sales
force were a garden, what would it look like right now?
Summer is weeding time. To find out if you should put
your master gardening skills into play on your sales
force, read on.
Betsy Harper
Managing Partner
Sales and Marketing Search
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| Weed Your Sales Garden! |
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Last weekend I paid the price for weeks of neglect
in my flower garden and
spent the better part of a beautiful morning (definitely
should have been on
the beach) on my knees weeding our new perennial
garden. I didn't know what
was going to give out first - my knees or my back!
Then our little seven-year-old neighbor wandered
over to observe all this groaning
and dirt flying. "Why are you doing that? Why don't
you just leave those in
there?" he asked. Eyeing my beach chair propped
against the car, I asked myself
the same question! But, I explained to him, if I don't
pull these out, my good
flowers wouldn't grow. And, this got me thinking
about how sales managers have
to periodically weed their sales gardens.
I got a call last week from a very talented
salesperson we placed at Computer
Associates a few years ago. He's a top performer
and having a fabulous run
at CA having
exceeded his quota for the last
eight straight quarters. We were talking about how
CA and other companies
(like GE) regularly
rid themselves of their
non-performers. This is a healthy practice.
By getting rid of non-performers, you make room for
new performers. It's like
your garden. If you don't pull out those weeds, the
healthy plants won't have
room to grow. If you think you may need some
weeding, here are some suggestions
to help you in your process.
- First, do an analysis
Be honest with yourself. Who is not
performing-who should you "pull?"
Usually the formula is something like this - if you
have a sales team of five
people you'll have one that's a superstar, three that
are hitting (or just)
their numbers, and one that is not hitting the
numbers. That may be the weed.
Some questions to help you define that? How long
have they missed on the numbers,
are there any extenuating circumstances, what's
their attitude like? If there's
a question, give it a little longer. Sometimes, it's
easy to mistake a flower
for a weed (I almost pulled my Japanese anemones
this spring!) Give your salesperson
some extra coaching (fertilizing) and see what
happens. You may be pleasantly
surprised. But, if not, make the change.
- Make the decision
Make a plan today to replace that weed with a
potential high-blooming
flower. Have a time frame to hire a replacement.
Have a date in mind that
you would like that new person to start. Then look
for a replacement. (Hiring
in this market should take you anywhere between 3
to 6 weeks.) You may be
surprised to know that most salespeople who are
not performing know it-and
sometimes they are almost grateful when you let
them go. Remember, what may
have been a weed in your garden, may bloom for
someone else!
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If you find yourself hesitating, remember this "golden
rule" - GOOD SALESPEOPLE
WANT TO BE AROUND GOOD SALESPEOPLE!
This is the most important reason to weed your
sales garden. If you don't
weed out your non-performers, you stand a great
chance of losing your superstars.
In the many years I've been managing salespeople
and hiring salespeople for
our clients, I know one thing. Good salespeople
want to be around other good
salespeople. And, when they are in a company
where bad sales performance
is tolerated, they don't like it. It brings them down.
And, in the end,
if the situation remains unchanged, they leave. Just
like the garden. If
you don't pull those weeds, you're going to lose your
superstar flowers.
- Carpe Diem!
This is the season. The market is good for
replanting your garden - I
mean sales force! There's a healthy supply of good
salespeople out there
who are looking for their next opportunity. And,
there are great salespeople
who are stuck in companies that are under
performing for a number of reasons.
Seize this opportunity to capitalize on that market
and start your search
today.
I sure was sore after spending that time in the
garden. But, the results were
gratifying to see and I felt a real sense of satisfaction
that still lingers.
That garden looks terrific! The same will go for you.
The fruits of your labor
in your sales garden will be very apparent in your
results. It just might be
a little painful!
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| We're Bookworms! |
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Stephan
Shiffman has given us another outstanding book of
effective selling with his
latest, "High
Efficiency Selling: How Superior Salespeople Get that
Way." Schiffman offers
solid techniques on the four phases of the sales
cycle: prospecting, interviewing,
presentation and closing. His segment on how
attitude can be the most significant
factor in holding on to your customers is great. If
your salespeople aren't
using these techniques-or ones very similar-they
should be.
After this novice gardener had three perennial
flower beds planted last year
(masochist that I am,) one of my very best friends
parted with her vintage (1977)
copy of "Crockett's
Victory Garden." It's old - it's worn-- and it's a
classic for us struggling,
fledgling gardeners. Everything from pruning to
fertilizing to what to plant
where. Naturally, it's been updated over the years
but I love my antique copy.
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| Nothing Succeeds Like Success |
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Here's a real success story. Since 1950 this company
has been known for the extraordinary beauty and
quality of their perennials. If you are a gardener, live on
the east coast, and haven't been to White Flower Farm
in Litchfield, Connecticut, you're missing a real treat.
It's well worth the drive anytime of the year. Or, you
can check them out on the web at
www.whiteflowerfarm.com.
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