My father spent his career in the printing industry. He
taught me that attention to detail without regard to
time turned out a fine product — like the
high quality photography "coffee table" type books
that he produced, many of them taking months to
print.
He taught me at a very early age that "you
can't have it fast and good." Maybe that's why I
drove by the "Same Day Service" dry cleaners in my
town for 28 years and never went in — that is,
until last month.
I had been invited to a wedding and knew exactly
what I wanted to wear. Usually I'm not that anal in my
wardrobe planning but the wedding was in Baja
California, Mexico, and I needed to take a "packable"
dress.
Of course, I took the perfect packable dress out
of my closet the day before departure and it
was not in perfect packable shape. It had a
spot of something (probably from the last wedding!)
front and center. It had to be cleaned and fast! That's
how I came to be acquainted with the speedy dry
cleaners in my town, who, by the way, did a
marvelous job on the dress, thereby clearly
invalidating one of my father's favorite axioms.
"Hmmm," I thought, "could Dad have been wrong on
this?"
Can Hiring (like dry
cleaning) Be Fast and Good?
Yes! When you make a concerted effort to
hire in a shortened amount of time, in most cases it
can be done. Here's how to make it work:
- Have a clear idea of what you're looking
for
- Have a fixed schedule in front of you to
dedicate to interviews
- Have a solid offer and a start date in
mind
- Have a "Bias for Action" (thank you for
putting that in our lexicon, Tom Peters)
- Have a deadline date for making an
offer
Make Hiring the
Priority — Not "The Process"
Here's what the dry cleaners did. They put my
dress to the front of the line. That's right. The
same-day premium service comes with a premium
price, but I didn't care. I needed it done and done fast.
(And, I suspect it didn't knock their schedule out of
whack too much.) Do the same thing. Put your
hiring to the front of the line.
But What About
"The Hiring Process"?
During the time that my father was in the printing
business, a long process guaranteed a good result.
Every detail was painstakingly reviewed by the
naked eye and changes were hard to make. This
pushed out publication dates.
Today, my dad would
be amazed to see full-color brochures printed with
one touch of a button, and he would marvel at the
digital speed and quality that would impact his
industry so much. Technology transformed the
printing business.
The same is true for hiring. With a plethora of ways to
find and qualify candidates, email resumes, do
phone interviews, web-based presentations, etc., you
would think the hiring process would be
shortened. But, sadly, many hiring managers
think if they "short circuit" the process (i.e., it's not
a long one), they won't have a good result.
Some hiring managers are more tied into the
process than they are the result of getting their
position filled with a qualified candidate in a
reasonable amount of time.
So get onboard with this
concept because you just may be losing a good
candidate to the "fast and good" hiring manager
if you don't tighten up your process.
Can You Do This?
I Think So…
Here's how it worked with one of our clients. In a
conversation with the hiring manager early on
Monday morning, we got his commitment to make
this hire his priority for the week. We all agreed
that our goal was to have an offer accepted by Friday
at 5 p.m. It was an aggressive goal. (By the way,
this spot had been open for two months.)
We immediately identified two candidates for his
marketing communications position that day. By
Monday at 6 p.m. interviews were set up for Tuesday
and Wednesday. Both candidates went in both days
for first and second interviews. Second interviews
were with his whole team. Writing samples were
submitted by Wednesday night. The hiring manager
made his decision late on Wednesday night and a
verbal offer was made on Thursday morning.
References were checked on Thursday and the offer
letter was mailed by 5 p.m. The offer was
accepted on Friday morning — a full seven
hours before deadline!
And, here's the best part — it was FUN for
everyone involved! We all felt challenged to get it
done. There was no long, drawn-out process. We set
a goal and we met it. It was exhilarating! And, by the
way, our marketing communications manager has
made a substantial contribution to their organization
and loves her job.
So, if you need that spot filled as much as I needed
that dress cleaned, you CAN get it done in a
relatively short amount of time. Why, I bet if my dad
were alive today he'd be having so much fun with his
Adobe PhotoShop, my mother would be complaining
about the competition!